Privacy Policy

Who We Are

Rust Reaper Automotive Ltd ("we", "us", "our") is a vehicle rust treatment, repair, and rustproofing business based in Manchester, UK. We are the data controller for the personal information collected through this website.

If you have any questions about this policy or how we handle your data, please see Section 10 for contact details.

What Data We Collect

We collect the following personal information when you submit a quote request or contact us:

• Full name
• Email address
• Phone number (optional)
• Vehicle details (make, model, year)
• Service details and any description you provide

We do not collect payment information directly. If payment is ever taken online, it is handled by a third-party processor and we do not store card details.

We may also collect basic technical data automatically when you visit the site (such as browser type and approximate location via IP address) through standard web analytics. This data is not linked to your identity.

How We Use Your Data

We use the information you provide to:

• Respond to your quote request or enquiry
• Arrange and carry out the requested service
• Contact you regarding your booking or vehicle
• Send follow-up communications related to your service (e.g. reminders, aftercare advice)
• Comply with our legal obligations

We will only contact you for marketing purposes (e.g. seasonal offers or service reminders) if you have explicitly opted in to receive them. You can opt out at any time.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing is necessary to fulfil a service you have requested or to take steps before entering into a contract.
• Legitimate interests: To respond to enquiries and manage our business operations.
• Consent: For any marketing communications, where you have opted in.
• Legal obligation: Where we are required to process data to comply with the law.

Data Sharing

We never sell your personal data. We do not share your information with third parties for marketing purposes.

We may share your data only in the following limited circumstances:

• Service providers: We use EmailJS to deliver quote request emails. Your submission data passes through their platform solely to deliver your message to us. See their privacy policy at emailjs.com.
• Legal requirements: If required by law, court order, or a regulatory authority.
• Business transfer: In the event of a sale or transfer of the business, your data may transfer to the new owner under the same privacy obligations.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

• Quote and enquiry records: up to 2 years from the date of enquiry
• Customer service records: up to 6 years (to comply with HMRC requirements)

You can request deletion of your data at any time — see Section 7.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — ask us to delete your data ("right to be forgotten")
• Right to restrict processing — ask us to limit how we use your data
• Right to object — object to processing based on legitimate interests
• Right to data portability — receive your data in a portable format
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at the details in Section 10. We will respond within 30 days. If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

This website uses minimal cookies. We do not currently use tracking or advertising cookies.

Basic session and functionality cookies may be set by the browser to ensure the site operates correctly. These do not collect personally identifiable information and are deleted when you close your browser.

If we introduce analytics or other cookies in future, this policy will be updated and you will be asked for consent where required.

Third-Party Services

This website uses the following third-party services:

• EmailJS — used to send quote request form data to our inbox. Data passes through EmailJS servers. Privacy Policy →
• Google Fonts — used to load web fonts. Google may collect basic usage data. Privacy Policy →
• Facebook / Instagram — links to our social profiles are provided. If you click them, those platforms' own privacy policies apply.

We are not responsible for the privacy practices of third-party websites or services linked from this site.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to make a complaint, please get in touch:

• Business: Rust Reaper Automotive Ltd
• Location: Manchester, UK
• Email: Via the quote form on this website
• Social: Facebook / Instagram